This policy applies to general hair and beauty appointments at re:new Hair & Beauty by Expressions. It does not apply to the Radiant Skin for Life Club, which has separate membership terms.

1. Cancelling or rescheduling an appointment

We understand that plans sometimes change. If you need to cancel or rearrange your appointment, please provide at least 24 hours’ notice.

Notice should be given directly to reception by calling 01526 352369. The notice period is calculated from the scheduled start time of your appointment.

2. Cancellations with sufficient notice

When at least 24 hours’ notice is provided, your appointment can be cancelled or rescheduled without a cancellation charge.

If you paid a deposit when booking online, it can be transferred to your rearranged appointment.

3. Late cancellations

If you cancel or reschedule with less than 24 hours’ notice, you will be charged 50% of the full appointment price.

Where a 25% online-booking deposit has already been paid, that deposit will be retained and a further 25% will be payable, bringing the total late-cancellation charge to 50% of the appointment price.

4. Missed appointments

If you do not attend your appointment and have not cancelled it in advance, you will be charged 50% of the full appointment price.

Where a 25% online-booking deposit has already been paid, that deposit will be retained and a further 25% will be payable.

Any outstanding charge may need to be settled before another appointment can be booked.

5. Online-booking deposits

A deposit of 25% of the appointment price is taken when an appointment is booked online.

No deposit is normally required for appointments made directly through reception unless you are advised otherwise.

The online-booking deposit contributes towards the final cost of your appointment—it is not an additional charge.

6. Transferring a deposit

If you provide at least 24 hours’ notice, your deposit can be transferred to a rearranged appointment.

Deposits cannot normally be transferred following a late cancellation or missed appointment.

7. Appointments cancelled by re:new

On rare occasions, we may need to rearrange or cancel an appointment due to illness or circumstances beyond our reasonable control.

If this happens, we will offer to reschedule your appointment. If a suitable alternative cannot be arranged, any deposit or advance payment for that appointment will be refunded.

We are not responsible for additional expenses or losses arising from an appointment being changed or cancelled.

8. Exceptional circumstances

We understand that emergencies and exceptional circumstances can occur. Please speak to reception as soon as possible. Any decision to waive or reduce a charge will be made at the salon’s discretion and considered individually.

9. Contacting us

To cancel or change an appointment, please call reception on 01526 352369 as soon as possible.

Please do not rely on social-media messages to cancel an appointment, as they may not be seen in time.

10. Agreement to this policy

By booking an appointment with re:new Hair & Beauty by Expressions, you agree to this Cancellation and Deposit Policy.